arcadiagt5 (arcadiagt5) wrote,

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How to SUCCEED at customer service

I also called Lenovo. The first person to answer my call had the answer, the appropriate terms to look for on the Lenovo website, and which product lines to look for.

Mark: PASS

Fujitsu do not have a local reseller in Canberra but may have one soon. The first person I spoke to there promised to call me back in an hour with details once I identified the models I was interested in, and may also provide details of a NSW/VIC reseller with website ordering.

Mark: PASS (maybe not as strong as Lenovo but still WAY better than Dell).
Tags: laptops, musings

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